qtq80-ejLBgb

UNPACKING SUPERVISION

(2 Days) COST: $900 per student (+ GST)

“I am a Manager or Supervisor…now what? Learn the basic tools and techniques to feel confident and competent to manage your team more effectively."

MODULE 1 - UNDERSTANDING YOUR ROLE

  • Taking the Step Up to Supervision
  • What Managers Expect from Supervisors

MODULE 2 - LEGAL ASPECTS OF SUPERVISION

  • Understand your responsibilities under the law
  • Employment Standards
  • Young Worker’s Training
  • Due Diligence
  • Harassment
  • Human Rights Code
  • Documentation

MODULE 3 - BEGINNING YOUR ROLE

  • Hard Skills versus Soft Skills
  • Time Management
  • Communication Styles Awareness
  • Leadership Styles Awareness
  • Emotional Intelligence Awareness

MODULE 4 - BUILDING CREDIBILITY

  • Delegating
  • Setting Clear Boundaries
  • Goal Setting
  • Problem Solving
  • Being Assertive

MODULE 5 - EFFECTIVE COMMUNICATION

  • The 5 C’s of Effective Communication
  • Active Listening
  • Questioning
  • Paraphrasing

MODULE 6 - EVALUATING, FEEDBACK, AND COACHING

  • Learning Styles
  • Giving Training Instructions
  • Giving Praise
  • Feedback
  • Coaching

OUTCOMES:

• Better understanding and confidence for your role in leadership
• Understand and have tools to be a better communicator and leader
• Overview and understanding of the legal aspects of management
• Tools and resources to provide better and more effective instruction, feedback and coaching