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MASTERING LEADERSHIP - PARTS I, II, and III

MLS I - COMMUNICATION AND RELATIONAL MASTERY
(3 Days) Cost: $1250 per person

Relationships with your team and clients is critical to your success. Are you sure you are doing everything you can to maximize this untapped critical success factor?

  1. Supervisory Responsibilities
  2. Communication Styles
  3. Non-Verbal Communication
  4. Communication Skills
  5. Active Listening
  6. Questioning Skills
  7. Paraphrasing Skills
  8. Raising Issues Non-Judgmentally
  9. Effective Feedback and Feedforward
  10. Behaviour vs. Inference
  11. Emotional Intelligence

 

MLS II - TEAM MASTERY
(3 Days) Cost: $1250 per person

An organization is only as strong as the team that supports it! Learn how to lead teams so they want to follow you.

Section A - Understand Yourself As A Leader

  1. Leaders of Excellence
  2. Manager versus Leader
  3. Influencing Others/Relational Capital
  4. Leadership Styles
  5. Decision Making
  6. Cynefin Framework
  7. Polarity Management
  8. What is your WHY and the “Big Picture”

Section B - Understand Yourself and Your Team

  1. Motivation – Then and Now
  2. Generation Gap
  3. Organizational Structure and Communication

Section C - Create and Transform Your Team

  1. Power and Influence
  2. Credibility and Visibility
  3. Trust & Authenticity
  4. Coaching the Different Stages of Team Development
  5. Team Building
  6. Team Goals
  7. Performance Management
  8. HOP – Higher Order Performance Model®

Section D - Lead & Effectively Manage the Team

  1. Job Enrichment and Informal Rewards
  2. Effective Meetings
  3. Attitude, Self-Care and Mental Toughness/Resilience
  4. Organizational Culture and Climate

 

MLS III - OPERATIONAL MASTERY
(3 days) Cost: $1250 per person

Operations don’t run themselves! The devil is in the details. Ask yourself this question – Where Can We Improve?

  1. Leading Your Team
  2. What Employees Need To Know To Do Their Job Well
  3. Ethical Organizations
  4. Expectations in Management
  5. Job Breakdown and Job Descriptions
  6. Setting Goals
  7. Recruiting and Interviewing
  8. The New Employee
  9. Training
  10. Effective Delegation
  11. Setting Performance Expectations
  12. Performance Management
  13. Managing Change
  14. Corrective Action
  15. Harassment and Discrimination
  16. Organization

 

OUTCOMES:
• Better understanding and confidence for your role in leadership
• Understand and have tools to be a better communicator and leader
• Overview and understanding of the legal aspects of management
• Tools and resources to provide better and more effective instruction, feedback and coaching
• Performance management and corrective discipline concepts and processes to bring out the best in your people and create a thriving organization